Terms and Conditions

Cancellations

Can’t make your appointment? Please call or email and we’ll be happy to arrange a more suitable time and date, or cancel your treatment time. Cancellations should be made by calling us on 01908 221095.

 

Punctuality and courtesy

Please arrive in plenty of time for your appointment as a late arrival may interfere with the length or quality of your treatment. Sometimes treatments can take longer than expected and so appointment times may not start on time and hope our clients can be understanding of this and discounts may be offered depending on our discretion. 

 

Newsletters and mailings

You can unsubscribe from our mailing list at any time by emailing us at support@mknails.co.uk

 

Gift vouchers

Gift vouchers are non refundable and have no expiry date. Vouchers cannot be redeemed for cash.

 

Medical conditions

Please inform your therapist of any medical condition, including pregnancy, prior to booking as some treatments may not be appropriate for you. If you have a question about suitability of treatments, or alternative options, please call the salon and one of our therapists will be happy to help.

 

Payment

Cash is preferable however we do take credit cards depending on the limits given from our processor.

 

Patch testing

Patch testing is required for clients booking tint and eyelash treatments, and this should be carried out at least 24 hours prior to the treatment. Please call us and let us know when you’d like to pop in; it takes just a couple of minutes.

 

Feedback

Not happy with your treatment or think we could improve our services? We’re always happy to hear from our clients to help develop new treatments and offer customer satisfaction. Please see our contact page about how to get in touch via our contact page.

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Conditions for Review Acceptance:

1. No posting of links to competitors or promotional material

2. We will not post reviews that include profanity or offensive material

3. We will only post reviews from verified customers

4. We will not post fake reviews

5. We will not post reviews that have a conflict of interest (ex-employees, family members,etc.)